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Discussion Starter #1
I had a big dilemma with my Fiat dealer. My fold back roof suddenly seemed to not fold back or up correctly on one side. Looked like the ribbon broke and I saw a washer on my back seat. My rude dealer who hardly got back to me when I took in the car said his Fiat place is not goin to fix it, find your own place. If he did, it would be $4000. My warrenty would not cover it as he said it was all one piece but even if he had the money, he won't fix it. Asked him what my car was worth with the trunk not opening and a bad roof, he stated $1500. I said that is almost totaled. Told ne to crawl through the back seat to open trunk. I am a 62 year old woman ready to retire in my lovely Fiat into the sunset. A nightmare. Wrote to coorporate and have a case #.
Beside them being so rude, I am very upset. Anyone have this problem? How to fix? My car is worthless and has no re-sale due to this dealer who won't back up his product.

Thanks
 

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Jasper, what year is your Fiat? Is it under warranty (original or extended)? You might contact FiatCares.

Yes, the 500C is noted for eventually having roof problems, but all can be repaired.
 

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Discussion Starter #3
I had a big dilemma with my Fiat dealer. My fold back roof suddenly seemed to not fold back or up correctly on one side. Looked like the ribbon broke and I saw a washer on my back seat. My rude dealer who hardly got back to me when I took in the car said his Fiat place is not goin to fix it, find your own place. If he did, it would be $4000. My warrenty would not cover it as he said it was all one piece but even if he had the money, he won't fix it. Asked him what my car was worth with the trunk not opening and a bad roof, he stated $1500. I said that is almost totaled. Told ne to crawl through the back seat to open trunk. I am a 62 year old woman ready to retire in my lovely Fiat into the sunset. A nightmare. Wrote to coorporate and have a case #.
Beside them being so rude, I am very upset. Anyone have this problem? How to fix? My car is worthless and has no re-sale due to this dealer who won't back up his product.

Thanks
Jasper, what year is your Fiat? Is it under warranty (original or extended)? You might contact FiatCares.

Yes, the 500C is noted for eventually having roof problems, but all can be repaired.
2012. I bought an extended warranty but they will not cover because the roof is al in one part, they cover pieces
 

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I am not an expert, but this is my opinion.

I spoke with the extended warranty people recently. There is a separate rider to the warranty covering the body. In any case, $1500 is probably his trade in value, and not the actual value of your car. Depending on mileage and condition, your car is probably closer to $9K in value when sold by a dealer.

I'm not understanding about the one piece, but I'd start by contacting FiatCares. They could let you know if your warranty covers this repair. If so, they can usually locate a dealer that will help. If it's not under warranty, I would take it to a local upholstery/top shop for an estimate. If their estimate sounds high, try another shop. (Top shops often vary in pricing.) It sounds like something has come loose. My local dealer is excellent at repairs, but when it comes to specialty items (upholstery, tops, body work, stereo equipment) they often farm repairs out to specialists.

Once the top is fixed, there's a good chance the trunk will operate.

In the meantime, I would not move the roof... leave it up. I hope this helps.

https://www.fiat500owners.com/members/fiatcares.1104/ and I think you click Start Conversation to chat with the rep.
 

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I actually saw that test day and will bring to. Service center, not fiat. Had too much rudeness
It sounds just like my "studio." Well, they are closed now anyway, but it's shocking how bad Fiat dealers are in general. Anyway, like map said, it is repairable, and you probably have to read the small prints on the warranty contract, too. I have no idea what's in that one. Even though I've heard quite a few issues with cabrio top, I still beat my head for not getting cabrio!
 

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Discussion Starter #11
Wow, how bout that. My sister has a fiat also and went to her dealer in Wilmington, nc. I am pa. Besides him being very nice, he also said I would need a whole new roof. Same price quote, $4000. I did see the you tube of someone fixing those cables. Well, I am a 62 year old woman and still plenty mad to this fiat designed roof . Has anyone had this fixed on the side? Fiat should help us out with this bad design that we’re paying for.
 

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From what I've read, it's not much different than other power roofs.

If it is the cable, or the tractors broken, the top has to be removed, but does not need to be replaced. It sounds like one of your "tractors" broke. The cable runs thru channels and to the motor in the rear. The cable attaches to a pair of tractors, one on each side, which slides the top up and down. When one tractor breaks you get that condition.

It should be possible for someone to turn the manual crank (in the trunk, where the cargo tray would go) while someone pulls the broken side forward, to get the unit closed. Once latched, it should be good until you can take it to a top shop. This is why it's a good idea to lube the channels annually. Those tractors, motor, controller, and cables are all fairly weak. They work fine so long as the top slides easily.
 

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Discussion Starter #13
I do get the cables greased according to my maintenance. Everything is always up to date. Found a fellow yesterday that specializes in roofs, etc. a little company. Said he likes a good challenge and just fixed a vw bug roof . May even get my warranty covered. Will take in next week for assessment. Keep my fingers crossed. Said never take to dealer with serious job. He actually had a positive personality.
 

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I was in this exact same situation a year ago. Car was no longer in warranty. The dealer would only offer to replace the entire convertible top as an assembly, somewhere in the neighborhood of $5,500 total. The cables that move the roof were the only part that needed replaced.

Fortunately I found a local automotive upholstery shop that had worked on these models with the same problem. They were able to replace the cables and the whole job was about $1,000. Took a day. Works perfectly ever since.

I recommend looking for a similar shop in your area and hopefully you can get things working without breaking the bank.
 

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Thanks. Just took in my 2012 Pop C that is not under warranty to the dealership. Roof only retracts 3/4 of the way. Dealership quoted me $3300 in parts and $2000 in labor. I'll try and find a mechanic that specializes in roofs and check back in.
 

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Discussion Starter #16
Thanks. Just took in my 2012 Pop C that is not under warranty to the dealership. Roof only retracts 3/4 of the way. Dealership quoted me $3300 in parts and $2000 in labor. I'll try and find a mechanic that specializes in roofs and check back in.
Did you try resetting it? That worked for me when mine did that. It’s on line
 

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Discussion Starter #17
Took my fiat in to Rayco with very nice personnel. Will fix for 1300. I believe mine came off the tracks too. He thinks fiat will be out of business in a few years. Still have extended warranty that may cover since it is parts and not a whole roof. He also said very bad design. I have 56501 miles and do not want to sell it.
 

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Discussion Starter #19
so here's the deal. Rayco thinks they can do it BUT they cannpt guarentee anything. So what am I left if it doesn;t work. $1400 and maybe no fix. His boss still says Fiat is a piece of junk. I was insulted. I do not mind to pay for a roof that works, but to have this deign problem over my head is exhausting. What would you all do. Fiat- 2012 Cabria 500C, 56,000 miles. Is it worth it?
 

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It is a really hard choice, but I don't know what options you'd have. I suppose you could get the top pulled back up and disable the power top switch. I assume, after repair, trade would be around $2K, with the dealer reselling at $8 to $10K.

With the top up in a fixed position, the car will still be fun to drive, just not as much fun as it was previously and maybe you could decide next spring? (Around here, convertible season is nearly over.)

I would go for it, but that's just me. I spent close to that on trim options, stereo and sound proofing on my car.
 
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