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Discussion Starter #1
A little back ground to meat and potatoes here.

I bought a 2013 Fiat Abarth at the end of Feb of this year. While buying car noticed it had no window sticker in it and 500 miles, no big deal as I figured it was a leftover maybe a demo.......so I ran VIN and noticed the car originally came with hyperblack 17 inch wheels and it now(at time of delivery) had 16 inch wheels on it.They took original wheels that were on my car from factory and only GOD knows where they went and put base Abarth wheels on my car. So they told me they "adjusted price accordingly" yea ok...nevertheless I reluctantly took delivery of car on their work they would make it right.

Now to be fair, my salesperson was very courteous and accommodating. I should have NEVER taken delivery of car. So some of blame is on me too.The rest of this place is awful.

Now I called dealership NUMEROUS times and got run around and over and over never got a call back. Two weeks go buy and not a return call, nothing. This is the point where I got Fiat North America involved. Fiat MADE the dealership get me wheels(in theory). I get to dealership and they tell me the black wheels are on back order and I have no choice to take white wheels from another car in stock. now I have a black stripe, black mirror covers and white wheels. After threaqtining the dealership again they swap covers and wheels from a poor soul on the lot. Now this is where it gets even more shady. I agree to time and date to get to studio to have stripe installed and I am thinking it is going to be an original stripe but they get some Joe Shmo sign shop to install their "version of stripe" and bring my car back around. I complain again and they refuse to make it right. I leave in total and complete disgust.

Now to present.....3 months later as I expected and expressed to studio guess what has happened.....yep STRIPE IS PEELING.......the studio is blowing me off again, not returning my calls, then I ask for general manager of studio some kid gets on line saying ill take a message for them and saying its not our responsibility..so sorry for your bad luck. I have been working with FIAT North America now for over 3 weeks trying to resolve this issue. I call FIAT North America today to see what has been going on and basically I'm SOL, nada, nothing because its not a factory part and to call the sign company who installed the crappy decals in first place to get replaced...I guess now every three months this crappy decal is going to peel and I will have to deal with this crap.

THIS IS POOR CUSTOMER SERVICE FROM THE BEGINNING WHEN THE STUDIO TRIED TO HIDE THE FACT THE CAR HAD DIFFERENT PARTS OTHER THAN DESCRIBED ON WINDOW STICKER, REFUSING TO GIVE ME WINDOW STICKER WHICH I KNOW FOR A FACT IS IN DEAL JACKET(MY FATHER SAW IT), SERVICE AFTER THE SALE IS A UTTER AND COMPLETE SHAM AND DOWN RIGHT INSULTING.

******DO NOT BUY FROM RICK CASE FIAT IN DAVIE/WESTON, FLORIDA*******************

They will take your money but after you are the red headed step child.............
 

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I don't think, I would have taken deliver of the vehicle. You mention they gave you a adjustment for the wheels. Maybe the dealer should have the white wheels powdered coated black to match the OEM. The dealer should fire the decal people, who did your striping. After market add ons have nothing to do with Fiat.
 

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Discussion Starter #3
I discovered the wrong wheels on car when I was at dealership right before going into FI. This is when I complained about wheels and they said " they allowed for it" but before this point nothing was mentioned nor was I shown a window sticker that I requested. That point is my fault. But taking off black factory stripe and installing a cheap non matching PEELING non factory crappy decal was not my idea.

I am just frustrated because I told them this was going to happen 3 months ago and of course the dealer blew me off then too.

They do NOT care about customer after the sale and I know quite a few who bought from them and clearly state they will NEVER go back. Two of them are members on this board as well. I will not name names but its sad when a family friend of the owner of this dealership will not go back there for service on his Abarth......
 

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You need to check your local laws regarding the Monroney Sticker and send them a nice letter.. In Viriginia and Maryland it is illegal to sell a car without a sticker. In fact, I had to wait three days for my car to have a sticker printed etc.

http://en.wikipedia.org/wiki/Monroney_sticker


The Monroney sticker is required to be affixed to the side window or windshield of every new car sold in the United States and can only be removed by the consumer (Chapter 28, Sections 1231-1233, Title 15 of the United States Code). A fine of up to US$1,000 per vehicle for each offense is authorized if the sticker is missing, and other fees and penalties are authorized if the sticker is altered illegally (including imprisonment).[SUP][4][/SUP] The act does not apply to vehicles with a gross vehicle weight rating (GVWR) of more than 8500 pounds (3856 kg).
The sticker must include the following information:
 

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Discussion Starter #5
You need to check your local laws regarding the Monroney Sticker and send them a nice letter.. In Viriginia and Maryland it is illegal to sell a car without a sticker. In fact, I had to wait three days for my car to have a sticker printed etc.

http://en.wikipedia.org/wiki/Monroney_sticker


The Monroney sticker is required to be affixed to the side window or windshield of every new car sold in the United States and can only be removed by the consumer (Chapter 28, Sections 1231-1233, Title 15 of the United States Code). A fine of up to US$1,000 per vehicle for each offense is authorized if the sticker is missing, and other fees and penalties are authorized if the sticker is altered illegally (including imprisonment).[SUP][4][/SUP] The act does not apply to vehicles with a gross vehicle weight rating (GVWR) of more than 8500 pounds (3856 kg).
The sticker must include the following information:
Still nothing from them....THESE GUYS ARE TERRIBLE. DON'T GO THERE.......EVER!!!!

http://www.ripoffreport.com/r/Rick-Case-Fiat/Weston-Florida-33331/Rick-Case-Fiat-Rick-Case-Automotive-Group-RIPOFFDISHONESTLIARSSCAM-ARTISTS-Weston-Flo-1158733

http://www.ripoffreport.com/reports/specific_search/RICK CASE

****, I'm not the only one....
 

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I get the feeling that FIAT North America is trying to do the right thing by its consumers and tries to accommodate all complaints made to them and resolve issues with the dealers. On that note here is what I feel the problem is boiling down to. Some of the dealerships that now sell FIATs were strictly Chrystler/Dodge(Ram)/Jeep dealers before the buyout. Now that FIAT is their owner and parent company it feels like some of these dealers were either forced to start selling FIATs because of the merger or because they figured it would be a nice add on to their already large business. Weather or not they decided to build a studio into the existing dealership or make a stand alone dealer I guess is up to the owner but I have noticed that a lot of these dealers sell them but seem to have no interest in the proper selling, maintenance and repair of the vehicles. It took me two tries to find a dealer (I live in Los Angeles, CA and there are quite a few) and finally it came down to FIAT NA listing the dealers with the fewest complaints lodged against them. Luckily I found one (even though its 20 miles from me) that had 0 complaints filed against it and also had FIAT certified mechanics to boot. Once I took my car there I had 0 issues having my problems resolved or at least my worries assuaged. They immediately diagnosed my blown turbo problem that the other two dealers said was me imaging things and had the Abarth specialist test drive and test my cars performance and guarantee that it was operating per factory specifications. My only real complaint so far is that I feel my car came from the factory with a faulty or possibly incorrectly installed clutch or slave cylinder but trying to get the car to reproduce the problem consistently is a nightmare and I can't really force the dealer to start swapping out parts on a hunch cause that's just shoddy shotgun repairing. Since Madness announced that a new aftermarket Japanese performance clutch will be available soon I figured whatever, let the stock clutch blow out. If it happens to fall under warranty then so be it, free clutch job. If not then at least i'll know that I am going to put a far superior product back into the car that won't have the same issue. That's my little rant on what I feel some of the anger issues with dealers is coming down to, if it on the money or not, meh.... but just know that FIAT Corporate is on the customer's side and trying to make things right. I am one of those people that wants to see this brand make it here in the US and shine on as a beacon of small car design and performance.
 

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For the one complaint that i can find on actual RICK CASE FIAT on your rant, i only see yours for the fiat dealership in Weston. I Have brought 5 Fiats from them and have never had a problem and have always been treated with the upmost respect from this dealership. I know you have issues but maybe there just your issues. You need to work it out with them and quit being a blow hard, just my opinion.. you say they replaced your stripes and guess what.. still not happy... hum, seems a little suspicious to me.. maybe you should call Rick Case in person or ask for Raquel Case she can help you. Its obvious you have a problem but you know you attract a lot more bees with honey to coin an old cliche, maybe if you approach it from this prospective you will get some help
 

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For the one complaint that i can find on actual RICK CASE FIAT on your rant, i only see yours for the fiat dealership in Weston. I Have brought 5 Fiats from them and have never had a problem and have always been treated with the upmost respect from this dealership. I know you have issues but maybe there just your issues. You need to work it out with them and quit being a blow hard, just my opinion.. you say they replaced your stripes and guess what.. still not happy... hum, seems a little suspicious to me.. maybe you should call Rick Case in person or ask for Raquel Case she can help you. Its obvious you have a problem but you know you attract a lot more bees with honey to coin an old cliche, maybe if you approach it from this prospective you will get some help
You know what.. i just thought about this and i really don't know you and i really shouldn't have an opinion on your problem with this, so i will have to say sorry for my slightly rude comments and keep it to myself, best of luck to you with getting this resolved..
 

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Discussion Starter #11
You know what.. i just thought about this and i really don't know you and i really shouldn't have an opinion on your problem with this, so i will have to say sorry for my slightly rude comments and keep it to myself, best of luck to you with getting this resolved..
No apologies needed. We are all entitled to our own opinion.

No if you Google review them I am NOT the only one within the last 6 months, not to mention Rick Case Family of dealerships in Weston/Davie has a history of bad, bad customer service.

Here is the thing, I have tried the nice way numerous times, the call FIAT Headquaters (USA Help line) and in person. I was really nice about this 3 months ago, it has been a total lie since I bought this car. Maurico keeps lying to me, Eduardo keeps lying to me and quite frankly I am really over it.

I am just asking for them to do the right thing. Its not really hard.
 

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Interestingly enough....my window sticker arrived UPS overnight to my home after this post.....

To be completely fair, the Studio Manager called me after this post and my website( www.rickcasefiatsucks.com) went live. The window sticker was EXACTLY where I said it was....and was overnight-ed to me. She states she will make it right what ever it takes....we will see....

It's sad that I had to go to these extremes to get what was owed to me by law.....
 

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Guys, guys, all dealerships are staffed with human beings just like you and I prone to make mistakes. I just purchased my third Fiat from RCF, did I have issues? Yes with the new one but the two used ones no problems at all. The new one had a scratch on a plastic trim I had to convince them it happend on the lot pre-delivery. They were obliged to fix it after Fiat asked my opinion. After the first two, I found this third one, an Abarth only after looking at 5 vehicles on the lot and finding issues, missing owners manuals, dirty vehicles, missing key fobs you name it. It happens at all dealerships. A vehicle with 500 miles on it is not a new vehicle, I would have asked for justification prior to taking delivery. But all is not lost, get to the right person preferably one of the managers and state your complaints in writing, let them know the letter will be CC'ed to the main office and things will get fixed. Be patient and keep your cool and you will get results.
 

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Just to be clear, you took delivery of the car knowing it had the wrong wheels on it and that the price was reduced accordingly. Did they agree to replacing the 16s with 17s before you took delivery or did that come up after? Did they charge you the right price for the car, subtracting the full add-on for the 17s? I mean if you never saw the window sticker, you looked at, presumably drove the car, agreed to the price and liked the wheels enough to decide to buy the car, why did you decide after the fact that you wanted the 17s that it originally came when you didn't even know that's what they came with when you decided to buy it? They definitely should have been more upfront in disclosing that the wheels had been swapped. Just seems like a LOT to go through for something you didn't want that badly when you bought the car?

As far as the stripes, we've done a few aftermarket stripes for people at their request (custom colors mostly) and have always had great results and usually the vinyl shop that does the work will warranty them to some extent. Honestly, the newer style factory stripes SUCK, they're not individual pieces towards the back where it breaks up, it's one solid piece and it looks awful compared to the 2012-2013 stripes. Not 100% sure if you can order the old stripes still or if they've been replaced by the new ones. Either way it can take a while to get factory stripes. Not saying anything they did was right, they definitely should have told you they would be aftermarket and not factory and if so, why, and let you know how long they would be warrantied for if you opted to accept aftermarket stripes.

As for the car having 500 miles on it, that happens sometimes. Still a new car, but it was either test driven a lot and had been there a long time or was a dealer trade and was driven from the dealer they got it from. Probably wasn't a demo, demos usually get a few thousand miles at least before they're sold and you would get a demo discount as well.
 

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Just to be clear, you took delivery of the car knowing it had the wrong wheels on it and that the price was reduced accordingly. Did they agree to replacing the 16s with 17s before you took delivery or did that come up after? Did they charge you the right price for the car, subtracting the full add-on for the 17s? I mean if you never saw the window sticker, you looked at, presumably drove the car, agreed to the price and liked the wheels enough to decide to buy the car, why did you decide after the fact that you wanted the 17s that it originally came when you didn't even know that's what they came with when you decided to buy it? They definitely should have been more upfront in disclosing that the wheels had been swapped. Just seems like a LOT to go through for something you didn't want that badly when you bought the car? As far as the stripes, we've done a few aftermarket stripes for people at their request (custom colors mostly) and have always had great results and usually the vinyl shop that does the work will warranty them to some extent. Honestly, the newer style factory stripes SUCK, they're not individual pieces towards the back where it breaks up, it's one solid piece and it looks awful compared to the 2012-2013 stripes. Not 100% sure if you can order the old stripes still or if they've been replaced by the new ones. Either way it can take a while to get factory stripes. Not saying anything they did was right, they definitely should have told you they would be aftermarket and not factory and if so, why, and let you know how long they would be warrantied for if you opted to accept aftermarket stripes. As for the car having 500 miles on it, that happens sometimes. Still a new car, but it was either test driven a lot and had been there a long time or was a dealer trade and was driven from the dealer they got it from. Probably wasn't a demo, demos usually get a few thousand miles at least before they're sold and you would get a demo discount as well.
I really like to vent, last night I went to RICKCASE FIAT, I try to go buy a Fiat 500 Turbo which has 121 miles left on the lot. They first offer MSRP but at the end offer a great deal and keep knocking money off... We finally agree on the price and they want us to sign the paper right away that night. But when I go out and look at the car to inspect it, I see both fender and hood don't line up and I see that the bumper has been repainted. I then ask them has the car been repair and they said no, how could be, this is new car. I question more and the manager said it was probably done from the factory. They said if the hood don't line up, they will do an I OWE YOU to fix the hood or something and really want me to close the deal and take the car. I resisted and then keep on pressing for information and look more. Not to my surprise I found over spray on the bottom of the floor pan, the AC line bracket was not hook. I then ask do you have other turbo forsale and they said this is the last one. After a while I press the Finance manager to see if there is any repair work done to the car and he finally he come clean and said there is a $47 dollar damage to the car bumper and was repainted. Long story short I told them I am not comfortable to sign the paper right away and would come back in the day time since the car been poorly repainted and it will show during the day on mismatch. After I said I left, I start notice this 500 Turbo supposed to said "TINTED HEADLIGHT" from the windows sticker. The entire car seems to have the chrome light front and back. The back light bulbs was burn also on one side and the other side it was not pop back in correctly. Someone must be swapping all the black tinted light out from the CAR. When I go home and research, I even found pictures of the same car VIN # with the black headlight, signal, and tail lamp which are black posted on cars.com forsale from them.... I didn't bother to go back the next day. This is to show you how dishonest these people were. They try to have one lie cover another lie... If they come up front to me hey the car has these issue and we offer at this price then I am fine, I just don't feel that they are honest.... When I go around, they do have another 500 Turbo in the lot sitting there forsale... I had a 2012 Fiat 500 I got for Arigo Fiat and I sold it 2 years back and trying to get a 500 Turbo but this experience has left me sour for RICKCASE.

After reading this thread, I really like to post my experience, I have photo poof of the deal and the difference on the car from the cars.com and what I saw in person. I am not trying to blackmail them but just to let people to beaware..
 

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Honestly, I really don't understand this.

You expect used car salesmen to tell the truth?

What planet are you from?

"Caveat Emptor".

The Romans said that 2000 years ago. Why do you think anything has changed?

Do your research and make an offer without any consideration of what a salesman has said to you.

An awful lot of orphans on this forum.

Tedolph



Tedolph
 
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