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Discussion Starter #1
Page 2 mentions my500e dot com


Didn’t wanna clutter that thread anymore since it began about UConnect (not) discussion.

I’m very interested in my500e. Any current users of this device care to comment and/or update their personal experience?

Current pricing works out to $300 + $70/yr service + $40 international s/h. Totaling $410USD upfront for 1 yr service.

Worth it? Does it work, well?
 

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I'm interested as well, could not find any youtube videos reviewing the device. I'm trying to figure out if it's worth it. Also surprised at complete lack of discussion of this telemetric unit on here.
 

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It's discussed elsewhere. It works, web-app only. An app was originally promised, but they changed it at the last minute. They say that they'll add new feature packs, but I don't believe any have shipped. It sends the default preconditioning message to start it up. They also are supposedly working on a Wifi version, so hopefully that will drop soon.
 

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I think the only reason its not more talked about is its a bit pricey. I've been considering it, but The only real benefit I would be taking advantage of is the preconditioning. Most of the other features, my OpenEVSE units do already.

BTW i wouldn't worry about the webapp thing, My OpenEVSEs use a similar concept. And with most phones, you can make the link look like a makeshift "app" on your home screens. The bonus of the My500e app is that it can be used while not connected to the same network. Unlike OpenEVSE.
 

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Discussion Starter #5
Thank you for the replies. I go back & forth whether to try it or not. Probably pass for now.

One reason website claims $60/yr data fee but when checking out $70. Lapses in website details like that don’t instill much confidence in the operator.

And $40 s/h seems a bit excessive even for international.

And I can’t find anyone who actually has the darn thing installed in US….



Thanks again!
 

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I'm the developer of the my500e solution, so let me answer a couple of the questions:
-Feature-Updates Pack includes new features and is constantly evolving, the following features have been added this year:
--12V battery monitoring
--vehicle lock via app
--remote "charge-now" feature, even if the charge timer's active
--charge limiter (limit max. charge to a defined value, to conserve battery live)
--email notification to be informed about changes to the charging status
--owners of a 2016+ Fiat 500e can edit the vehicle settings via the app
All upcoming feature updates will be included as well, for example: IFTTT interface, API interface, etc.

-$60/year data fee is available if you order a 3 year subscription, $70/y for a single or two year subscription

-I also believe $40 shipping is a lot of money, but unfortunately everything's very expensive in Switzerland. DHL for example asks $180 for the shipment to the US. Best offer I could get is $48 for a 5 day delivery to the US by TNT/Swiss post, so the $40 actually doesn't fully cover the expenses. Shipping to the EU is between $38 and $45, so we're not making any money out of the shipping charges.

Unfortunately our customers doesn't seem to be active on this forum, but on another fiat500usa forum you'll find some feedback, the solution works great in the US, Europe and even Australia.
I'm usually responding within a business day to my emails in case somebody should have a problem or question.

The announced WiFi-version will be delayed for a month or two as the final design unexpectedly has some minor issues we want to fix, as we only want to deliver a perfect product for the money - just like a fine Swiss watch ;-)

Good news for US cellular customers: we finished testing and are ready to move to a LTE solution, so no worries about 2G/3G shutdown in the future. Starting today, all US units will be LTE devices.
No LTE for EU customers at the moment, we're working on a solution, but it's still at least 6 months away.
 

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Hi all- I am a my500e user! I purchased the 3 year subscription (with the feature update pack) and I'm very pleased with it. I've had it about 3 months, and got it shortly after I got my 500e. I agree that it is an expensive solution, but so far I feel the value provided has justified the cost. My biggest concern is that the unit I have will stop working at some point as 2G/3G shuts down. I'm not sure what would happen then, as my unit doesn't support LTE. Hopefully Swiss will take care of his existing customers if this occurs... if my only option was to buy another unit at retail, I doubt I would, depending on how long the first one was able to have been in service.

My Two Cents on the Product:
  • The Charge-Limit feature is extremely valuable in extending the life of our batteries
  • The pre-conditioning feature is great for winter: you get a warm vehicle, and it's my belief that warming the battery prior to driving helps enable regenerative braking earlier into your drive, minimizing the battery impact of doing the pre-conditioning even when you can't be plugged in.
  • I've had a couple of emails to Swiss for product support and have been happy with the support received.
I'm a happy customer, and envy those of you who can get one with 4G/LTE!!
 

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I'm the developer of the my500e solution, so let me answer a couple of the questions:
-Feature-Updates Pack includes new features and is constantly evolving, the following features have been added this year:
--12V battery monitoring
--vehicle lock via app
--remote "charge-now" feature, even if the charge timer's active
--charge limiter (limit max. charge to a defined value, to conserve battery live)
--email notification to be informed about changes to the charging status
--owners of a 2016+ Fiat 500e can edit the vehicle settings via the app
All upcoming feature updates will be included as well, for example: IFTTT interface, API interface, etc.

-$60/year data fee is available if you order a 3 year subscription, $70/y for a single or two year subscription

-I also believe $40 shipping is a lot of money, but unfortunately everything's very expensive in Switzerland. DHL for example asks $180 for the shipment to the US. Best offer I could get is $48 for a 5 day delivery to the US by TNT/Swiss post, so the $40 actually doesn't fully cover the expenses. Shipping to the EU is between $38 and $45, so we're not making any money out of the shipping charges.

Unfortunately our customers doesn't seem to be active on this forum, but on another fiat500usa forum you'll find some feedback, the solution works great in the US, Europe and even Australia.
I'm usually responding within a business day to my emails in case somebody should have a problem or question.

The announced WiFi-version will be delayed for a month or two as the final design unexpectedly has some minor issues we want to fix, as we only want to deliver a perfect product for the money - just like a fine Swiss watch ;-)

Good news for US cellular customers: we finished testing and are ready to move to a LTE solution, so no worries about 2G/3G shutdown in the future. Starting today, all US units will be LTE devices.
No LTE for EU customers at the moment, we're working on a solution, but it's still at least 6 months away.
Exciting news on the LET- What will happen to your existing customers who have the 2G/3G unit? (like myself)
 

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Exciting news on the LET- What will happen to your existing customers who have the 2G/3G unit? (like myself)
We'll certainly offer a special trade-in deal for the LTE version to customers who should be affected by 2G/3G shutdown, no worries. Personally, I think there still will be either 2 or 3G coverage for quite a long time, but we'll see.
 

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We'll certainly offer a special trade-in deal for the LTE version to customers who should be affected by 2G/3G shutdown, no worries. Personally, I think there still will be either 2 or 3G coverage for quite a long time, but we'll see.
Cool, glad to hear that! Hopefully it won't be for quite a while as you've said. I haven't experienced any issues with mine not working.

Again - I'm a happy customer. It's winter in MN and I use preconditioning in the app multiple times a day. For anyone considering pulling the trigger- go for it!
 

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I use this unit in Eastern Europe and I can only confirm it’s usability. Having possibility to remotely control charging times is invaluable for someone having solar installation.
the system sends you email when starting or stopping charging (configurable) so you will know if charging was interrupted inadvertently.
It’s definitely worth the money.
 

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Hi all -
Sharing something I learned recently, related to the 500e, the my500e telematic app, and the BMW i3:

Using the my500e app, users can schedule and manually activate Preconditioning of both the Cabin and the Battery. This is available anytime: you can start Preconditioning and begin your drive 1 minute, 10 minutes, 20 minutes later, etc., either from the battery or plugged in. In cold climates, and with access to a level 2 charger, this allows you to begin warming up the battery to improve efficiency without depleting your battery.

Apparently, the BMW i3's native Preconditioning only heats the battery if you schedule your drive more than 3 hours in advance. Any manual i3 Preconditioning setup less than 3 hours from departure only preconditions the cabin. This is a huge miss, IMO, as Preconditioning the battery is definitely a benefit in cold climates and makes a notable difference in when regenerative breaking kicks in.

I occasionally have i3 envy, mostly due to all the in-cabin tech the i3 has that ours does not. This feature comparison has given me a new appreciation for our vehicles, and the capabilities that the My500e App provide. (I didn't own my 500e during the 3 years the Fiat app worked, so I can't speak to whether that preconditions the battery or not.) If you live in a cold climate, this is another great reason to explore the My500e device!

Below is a link to info on BMW capabilities, for any interested in reading further:
 

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I didn't own my 500e during the 3 years the Fiat app worked, so I can't speak to whether that preconditions the battery or not.
Yes, the Fiat app preconditions the battery at the same time as preconditioning the cabin. Actually it is simplest way to implement preconditioning. It is practically the same as simply turning on the car, causing the HVAC to run and battery temperature management to be activated.
 

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Starting today, we're celebrating one year of my500e with a special-deal for a limited time: you'll get one year of server and cell fees for free!
Additionally, the former "feature-updates package" has been relabeled to Prime-Edition and is now available on a yearly subscription base
 

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With my500e, is it possible to set the charge limiter to 80%, and then have a charge timer that overrides the limiter? For example:

I would always like for my car to charge to 80% as soon as I plug it in. Then, I would like for it to charge to 100% each morning just before I leave for work.
 

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Good idea, I'll think on how this could be implemented. Prime users will have access to an API by the end of the month which will allow them to control all features by themselves, so you could turn the charge limiter off very easily at the desired time.
 
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