See post #23. I've had no recurrence since I got software update of recall 6475. Fortunately, in my case I was never unable to charge the car, probably because I never set a schedule in my car preferring to use instead the schedule of my home charger which I can control from the app on my iPhone.We now have this issue as of today in our Icon.
We went to charge at a Tesco, but were unable to turn off the overnight schedule to invoke charging because the "Electric Vehicle" menu has disappeared. Turning off the schedule in the app had no effect. So, in order to get enough power in the battery to get home, I had to stay with the car unlocked.. I called Fiat (who answered on a Sunday to their credit) but they offered no advice and said they were unaware of this issue.
Reading upthread, someone suggest creating a new profile as a fix. How do I do that – we only have an option for one?
Failing that, do you simply have to wait for this issue to sort itself out...?
Thanks! However, we tried it but it didn't work.See pages 207/208 in the manual
Thanks for the info! Overnight, and since trying the suggestion above, the "Electric Vehicle" option has now somehow reappeared thankfully. We've had the car from new and didn't get contacted about a recall, but I will get in touch with the dealer to find out more about this and see if we can get the update to stop it happening again. The software is currently on build number FCA-MY21.R17P.2-PROD.See post #23. I've had no recurrence since I got software update of recall 6475
Got that same advice early this year when I had the same problem. Remark that what they mean with good internet is actually good 4G internet access. It did solve the issue in my case and it never came back ... I have not got any update since delivery in Feb 22.Fiat called this morning from Milan (which was quite exciting). Their advice, should it happen again, is to move the car to somewhere with good internet and then reset everything to factory settings. I said I would be reluctant to do that, but it seems that is the official line regarding the issue.