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My wife's 2014 Fiat 500L 1.4 multiair turbo got transmission issue. She was driving a week without noticing ticking noise coming from transmission side(video and picture attached with place where you can hear ticking noise like something is inside and grinds in transmission). Reverse and first gear don't work. When I put in reverse it blinks and don't move. When I out in drive it goes straight to second gear and drives, but i haven't driven faster than 17mph. Did one minute drive that's all. What should I do?! Transmission shop is charging 6,000$ and they say needs new transmission. Maybe there is small issue and don't need replacement ?! Just checking before doing something big.
 

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