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What do you least like about buying a new or used car?

There's a lot of factors involved when buying a car, a survey done by consumer reports show what people least like about the whole process.

Here's what I least like about buying a car.

- Not knowing if you got a good price
- Researching
- Concern for Reliability


Consumers are clear on the two things they least like about buying a new car: the cost (30 percent) and the dealership experience (22 percent). In a recent survey by the Consumer Reports National Research Center, adult car owners said by a large margin that these are the two greatest turnoffs.

The survey is based on 1,764 random, nationwide telephone interviews of adult car owners, exploring attitudes and trends related to car buying.

What do you like least about buying a new car? (Percentage)

Cost of the car: 30
Dealership experience: 22
Financing: 6
Trading in or selling old car: 5
Not knowing if you got a good price: 5
Making the final choice: 4
Researching: 3
Time committment: 3
Browsing ads or classifieds: 2
Concern for reliability: 1


When it comes to used cars, consumers are most concerned about reliability (24 percent), with dealership experience (11 percent) ranked second, despite that many used cars are bought privately.

Used cars are attractive purchases since the original owner suffered the steep, initial depreciation hit. However, there is greater risk when buying used, and there are valid concerns about how a vehicle has been treated and how it will hold up. Buying a car with a track record for above-average reliability and having it inspected by an independent mechanic can go a long way toward ensuring a relatively trouble-free ownership experience.


What do you like least about buying a used car? (Percentage)

Concern for reliability: 24
Dealership experience: 11
Cost of the car: 8
Not knowing if you got a good price: 7
Researching: 4
Trading in or selling old car: 4
Time commitment: 2
Browsing ads or classifieds: 2
Financing: 1
Making the big decision: 1


Survey reveals what car buyers least like about buying a car, and it isn’t the dealership
 

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I hate dealing with sales people who aren't car enthusiasts and know less about the 'product' they sell than someone coming in to buy one.

I also hate low ball trade in offers and nondescript dealer charges on top of paying for tax / title / delivery.
 

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Probably what I dislike most is sitting down and doing the paperwork. I don't know why, but I find that more stressful than any haggling (which I don't like either).

Ryan
 

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You do the research and know what they should be charging and they know you know, but they start with a crazy price and play the negotiating game anyway.
I enjoyed buying my MINI because when dealerships were charging extra markups on the Suggested Retail, the dealer I went to just took the online build sheet, ordered what I spec'd, and charged what was on the sheet.
There's too much information available to allow them to play the same old games.
 

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The only thing I don't like is not being independently wealthy enough to buy a new car every time I feel like it! Actually, the buying process on my last four cars (three Honda's, one Subaru) were really financially beneficial for me, and very 'painless' thanks to web sites like those of the various dealerships who willingly competed for my business, www.edmunds.com (look for their "confessions of a ____ " series to learn how dealerships work behind the scenes), www.truecar.com (Excellent pricing information, including info on hidden cash from the manufacturer to the dealer, etc.), www.truedelta.com (you can get reliability data by 'joining' for free and contributing data on your own car periodically to their database), and the aforementioned online price bidding between dealerships to you. Finishing out the deal by getting my financing in order via my own source(s) BEFORE ever starting the buying process, then smiling and saying "no thanks" to the multiple offers by the F&I person to maintain the good deal you negotiated is the icing on the cake! :)
 
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