$500 Window Regulator!!

Ken J · Jun 21, 2019

My driver's window started dragging and sometimes stopping midway, especially when being raised. One day it made a very loud clunk and the rear end of the glass wound up above the door frame and the front half was downward at about a 45 degree angle.

I was only about a half mile from Stateline Chrysler where I bought my 500, although there are no more Fiat signs or cars in sight. They said they still service them.

I was told I need a new regulator, about $75 retail online. They gave me a ride home and said they'd call me with a firm price.

They called and said they'd need the car for a few days. With tax, it was slightly over $500! They had me by the gonads good. I couldn't drive it like that and was pressed for time to shop around.

I don't care if the engine drops out onto the road, I'll scoop it up in a U-Haul and find someone besides them to repair anything. They will never see me again, the **** thieves. $450 in labor to replace a part that most likely cost them well below 50 bucks.

sarasotabill · Jun 21, 2019

Just had a driver's side window regulator replace in my 2017 500c. It was covered under warranty and including an oil change and tire rotation, I was in and out in about an hour. They definitely ripped you off.

map · Jun 21, 2019

Yes, it sounds like they charged you double. Mopar's price is higher, but Dormann sells the part for $75. It sounds like, strapped for time, you preferred paying an extra $200.

Here's a video, showing the repair. https://www.youtube.com/watch?v=hp50DCsiKcg

Ken J · Jun 27, 2019

I preferred to pay an extra $200? How'd you come up with that? Didn't have much choice actually. Couldn't drive around with my window imitating a shark's fin sticking up above the roof line. It rains here occasionally too. What would have been my alternative?

smark · Jun 27, 2019

The Fiat OEM regulator, retail. Is $142.00, out of their parts department. You could have bought it from Moparonline, for 98 bucks plus shipping. Rest of that cost, must of been their labor. Any car window shop, could have fixed, that regulator issue too. Personally, I would have fixed it myself. Pretty easy installation.

https://parts.moparonlineparts.com/...iZpPTM5MTA0MTU1JnI9NiZhPWZpYXQmbz01MDAmeT0yMDE0JnQ9c3BvcnQmZT0xLTRsLWw0LWdhcw==

Fabio13 · Jun 27, 2019

Sorry to hear. I've had great service from Stateline. My passenger side regulator failed cause the cable came off it's drum. I got a local dealer to price match an online price for about $120. I installed myself in a couple hours of taking my time. Perhaps more than the regulator went out for you.

Ken J · Jun 28, 2019

Easy for you is not always easy for anyone else. I change the oil when I have time and check the tire pressure. I'm not a total mechanical klutz, I've built and flown a fixed-wing plane and a rotary wing plane. But when it comes to cars, I don't enjoy working on them at all, so I don't.

When I went into Stateline, I had no expectation of getting screwed. Once they told me the cost, I'd have to retrieve the car, start looking for a "window repair place," and add more time to this endeavor, 2 of which had already been eaten up at Stateline.

It's difficult in this day and age to be without a vehicle for 4-5 days and possibly more. Plus they'd most likely have to order the part.

So to all of you folks that have a lot of time on your hands, love working on cars and have a tool chest of appropriate tools at your disposal, we're all not as fortunate as you. Just the way it is.

$500 Window Regulator!!

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